Service Advisor - Tissamaharama

#JOB RESPONSIBILITIES :

Communicates with clients about vehicle problems, insurance questions, and warranty issues

Maintains positive relationships with clients to ensure repeat and return customers

Approaches transactions with sales-minded professionalism and suggestively sell products and

services to clients, including making clients aware of all packages and retail options available

Answers customer questions about services, including when to expect vehicle repairs

Displays extensive knowledge about products and services

Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction

Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups

Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time

Acts as an advocate for clients when communicating vehicle problems and needs to repair department

Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner

Processes customer payments

Demonstrates extensive knowledge of service department

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Should possess a technical qualification in Automobile Engineering from a recognized institute (NAITA/ German Tech/ City & Guilds/ NDT/ HNDE).

Minimum of 2-5 years' work experience in Automobile industry.

Computer literacy (Familiar with MS Office package).

Valid vehicle driving license.

Age between 22-45 years.

Sound knowledge in English & Sinhala languages.